urbanbag.eu is the official online store for URBAN BAG leather bags and wallets. You can be confident that the products purchased from www.urbanbag.eu are authentic and of the highest quality.

To place your order online, select the item and then proceed to add the item to your cart. For customers with European Union payment methods, please proceed to checkout via card or PayPal. Your billing address must match your shipping address. Once you have entered your correct email address, billing, shipping and payment information, submit your order. You will then receive a confirmation email once your order is successfully placed.

You may login to your account to access past orders.

Orders are processed within 24-48 business hours of placing your order before being shipped. With high demand items, your order may be backordered or delayed. You will be notified if there are anticipated delays. When placing your order, it is important to submit accurate shipping information. We will ship to the address provided and will not be liable for lost packages due to incorrect shipping information. We will only ship to matching billing and shipping addresses and will not ship to P.O. Boxes. When using PayPal we will only ship to “confirmed” addresses.

Merchandise may be exchanged or returned for a refund (minus shipping costs) within fourteen (14) days of the original purchase date only when accompanied by the original sales receipt, original shoe box and packaging materials. After fourteen days (14) all sales will be final and merchandise will not be eligible for return or exchange. Merchandise that has been worn, used, altered or damaged will not be accepted for a return or exchange.  Once our returns department has inspected the item(s) and approved them for re-sale, you will be refunded the cost of the item(s) and you can then purchase the style/color/size you wish. If the item is defective, the replacement merchandise will be shipped after our returns department have inspected the item. Do not use the original shoe box as the shipping box. URBAN BAG will not be responsible for processing and exchanging of such items. Please contact customer service if you have any questions prior to processing a return. All returns and exchanges must have a return label on the. To process your exchange please email our return desk at: office@urbanbag.eu. URBAN BAG reserves the right to refuse return of any merchandise that does not meet the above return requirements at our sole discretion.